Foster and Associates Complaint Handling Summary
If you have a complaint regarding misconduct on the part of any employee of Foster & Associates Financial Services Inc. (“Foster”) we ask that you make a written compliant to our Designated Complaints Officer (DCO) at the address below. You may also make a verbal complaint.
We will send you an acknowledgement letter within 5 days of receiving your complaint.
Within 90 days, we will send you a substantive response letter outlining Fosters response to your complaint. In some circumstances we may take longer than 90 days in which case we will advise you of the delay, the reasons why, and a new expected response date.
You may contact the DCO at any time during this process to get an update on the status of your complaint.
Contact the Chief Compliance Officer at:
Chief Compliance Officer
Foster & Associates Financial Services Inc.
25 King Street West, Suite 2100
Commerce Court, PO Box 228
Toronto, ON M5L 1E8 Canada
Or by phone:
Attention: Matthew Laffrade, Designated Complaints Officer
This website has been prepared solely for the purpose of providing information about Foster & Associates, our employees and our services. The information contained in this website has been compiled in good faith by Foster & Associates; however, no representation is made as to the completeness or accuracy of the information the site contains.
Please be aware that this information may be incomplete, may contain errors or may become out of date. Foster & Associates makes no commitment to update any of the information contained on this website. Foster & Associates reserves the right to add, modify or delete any information within this website at any time.
Foster & Associates and its officers, directors and employees may, from time to time, hold positions in securities referenced in the company’s Strategy Report. Reference to such securities is not to be construed by the reader as a recommendation to purchase by the firm’s duly licensed advisors. Any questions about securities referred to in our Strategy Report should be presented to the reader’s personal investment advisor.