Complaints Handling Summary
If you have a complaint regarding misconduct on the part of any employee of Foster & Associates Financial Services Inc. (“Foster”) we ask that you make a written compliant to our Designated Complaints Officer (DCO) at the address below. You may also make a verbal complaint.
We will send you an acknowledgement letter within 5 days of receiving your complaint.
Within 90 days, we will send you a substantive response letter outlining Fosters response to your complaint. In some circumstances we may take longer than 90 days in which case we will advise you of the delay, the reasons why, and a new expected response date.
You may contact the DCO at any time during this process to get an update on the status of your complaint:
Chief Compliance Officer
Foster & Associates Financial Services Inc.
1100 - 372 Bay Street
Or you can call: